Head of Operations Hub

Role Purpose

To lead the Operations Hub — the central point of welcome, information, and support — ensuring every participant and volunteer feels informed, supported, and connected. 

About The Team

The Operations Team is the engine that keeps HIJ running, from the moment participants arrive to the final pack-down. Whether it’s coordinating arrivals, managing information, keeping teams fed, or running event control, this team ensures everything works seamlessly. 

If you enjoy solving problems, working with people, and being at the heart of a major event, there’s a role here for you. 

What You'll Be Doing

• Deliver a smooth and welcoming arrivals and registration experience 

• Lead a central helpdesk supporting participants and staff 

• Ensure accurate and timely information is shared across the site 

• Coordinate closely with Event Control and other teams 

• Manage and support front-facing volunteers 

Skills & Qualities Required

• Good communication and organisational abilities.  

• Calm under pressure with excellent problem-solving ability.  

• Confidence working with volunteers of different backgrounds and experiences. 

Benefits

• 50% discount on the HIJ Staff Registration Fee. 

• Complimentary HIJ Event T-Shirt. 

• Opportunity to help shape and deliver Hampshire’s largest international Scout and Guide event. 

• Experience of leading a major event function and working as part of the HIJ leadership team. 

• Develop leadership, project management and event delivery experience within a large-scale volunteer organisation. 

Time Commitment

• Regular planning meetings in the lead-up to the event 

• Increased involvement in the 6 months prior 

• Full availability during the jamboree: 

• Set-up: 19–21 July 2028 

• Event: 22–29 July 2028 

• Breakdown: 30 July – 1 August 2028